This privacy policy explains how Storeys collects, uses and protects your personal information when you visit https://storeys.logicalpath.co.uk/, contact us, create an account or place an order.
Who we are
This website is operated by Storeys. You can contact us using the contact details published on this website.
Information we collect
We may collect personal information that you provide when using our website, including:
- Your name;
- Your billing and delivery address;
- Your email address and telephone number;
- Your account details;
- Your order and transaction details;
- Your marketing preferences; and
- Information contained in messages, enquiries, reviews or other communications you send to us.
We may also collect technical information when you use our website, such as your IP address, browser type, device type, pages visited and information about how you use the website.
How we use your information
We may use your personal information to:
- Process, deliver and manage your orders;
- Take payment and issue refunds;
- Manage your customer account;
- Respond to questions, requests and complaints;
- Provide customer service;
- Send important information about your order;
- Prevent fraud and protect our website;
- Maintain and improve our website and services;
- Meet our legal, accounting and tax obligations; and
- Send marketing communications where permitted.
We process information where it is necessary to fulfil our contract with you, comply with a legal obligation, support our legitimate business interests or where you have given your consent.
Payments
Online payments are handled securely by third-party payment providers. We do not normally receive or store your full payment card details.
Payment providers process your information under their own privacy and security policies.
Sharing your information
We may share information with trusted organisations that help us operate our shop, including:
- Payment providers;
- Delivery and courier companies;
- Website hosting and technical support providers;
- Email and marketing platforms;
- Analytics and security providers;
- Accountants, insurers and professional advisers; and
- Government, regulatory or law-enforcement bodies where legally required.
We only share information that is reasonably required for these organisations to provide their services.
We do not sell your personal information to third parties.
International data transfers
Some of the organisations that provide services to us may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.
Email marketing
We may send you news, offers and product information where you have agreed to receive marketing or where the law otherwise permits us to contact existing customers about similar products.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential messages about your orders or account.
Cookies
Our website uses cookies and similar technologies.
Essential cookies help the website function correctly and may be used for shopping baskets, checkout, account login, security and remembering your cookie preferences.
With your permission, we may also use optional cookies for analytics, advertising or personalisation.
You can accept, reject or change your optional cookie choices using the cookie controls provided on our website. Blocking some cookies may affect how the website works.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order and transaction records may normally be retained for up to seven years to meet accounting, tax and legal requirements.
Other information, such as enquiries, account information, website logs and marketing preferences, will be deleted or anonymised when it is no longer reasonably required.
We may retain information for longer where necessary to resolve a dispute, prevent fraud or meet a legal obligation.
How we protect your information
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include secure website connections, access controls, software updates, backups, security monitoring and secure payment providers.
No method of transmitting or storing information online is completely secure, but we take reasonable steps to protect the information we hold.
Your rights
Under UK data-protection law, you may have the right to:
- Request a copy of the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Ask us to delete your information;
- Ask us to restrict how your information is used;
- Object to certain uses of your information;
- Withdraw consent where we rely on consent; and
- Object to your information being used for direct marketing.
These rights do not apply in every situation. For example, we may need to retain order records to meet our legal and tax obligations.
To exercise your rights or ask a question about your information, please contact us using the contact details published on this website.
Other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites.
Changes to this policy
We may update this privacy policy occasionally to reflect changes to our website, services or legal obligations. The latest version will always be published on this page.
Contact and complaints
Please contact us using the contact details published on this website if you have any questions or concerns about how we use your personal information.
You also have the right to make a complaint to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.